Frost & Sullivan, a leading management consultancy supporting clients on their journey to visionary innovation and transformational growth, announced that it has honored Startek a global provider of customer experience (CX) management solutions, with the 2021 Americas New Product Innovation Award for customer experience outsourcing services. "Companies must move forward with centralized data and automated tasks and interactions through self-service tools," said Sebastian Menutti, industry principal, Frost & Sullivan. "But, human agents must still be available when intuition, emotional intelligence, and empathy are required to deliver positive customer outcomes. This award recognizes the Startek approach that seamlessly combines live agent interactions with digital solutions to deliver added benefit for their customers." Startek enables its partners to integrate digital technologies and live interactions to deliver best-in-class CX.

Merril Douglas paints a picture of a time in the near future when robots and humans will work side-by-side to help companies gain speed, increase accuracy, cut costs, and handle the grunt work. E-commerce sales continue to climb, forcing retailers to pick up the pace in their fulfillment and distribution centers," Douglas writes. "But these days, it's hard to find workers to keep product moving in any kind of warehouse e-commerce or otherwise." We're already seeing examples of robots being designed to take over the supply chain's least attractive tasks. "In some cases, robotic systems do this work entirely on their own, freeing humans for more complex functions," Douglas points out. "In other instances, bots collaborate with humans.

Using Autonomous Robots to Drive Supply Chain Innovation This paper details how new technologies are presenting promising opportunities for improvement across the supply chain and how autonomous robots and drones are poised to change the game. Global Autonomous Inventory Robotics New Product Innovation Award This best practices research paper details the PINC Air inventory robotics solution with its quick deployment model, faster inventory velocity, product ingenuity, and rapid ROI underscoring the decision for PINC to win Frost & Sullivan's 2017 New Product Innovation Award. The Four Forces Driving Supply Chain Innovation When supply chain professionals discuss supply chain execution, their focus is typically put on transportation management systems and warehouse management systems, the yard management systems capability and importance is mistakenly undervalued. The Rise of the Digital Yard In this white paper we explore the rise of the digital yard and show how technology is enabling significant efficiencies, productivity gains, and cost containment in a world where every penny added to the bottom line positively impacts organizational success. Solution Brief: Yard Management System Yards are the intersection between warehouses and transportation, they are a critical linkage in logistics management practices and have a significant impact on the overall efficiency of the supply chain.